Effective Date: 01-08-2026
This Refund Policy explains how Medcity International Academy (“Medcity”, “we”, “us”, “our”) handles refund requests relating to fees paid for access to the Medcity Learning Management System (“LMS”) and its associated courses. It should be read alongside the LMS Terms and Conditions.
As Medcity serves students enrolled from India and from across the globe, this Policy has been kept as clear and straightforward as possible, while also explaining how our payment partner, Razorpay, handles the processing of any approved refund.
1. Our General Policy
Medcity follows a zero-refund policy as a general rule. Once a student has enrolled in a course and been granted LMS access, fees paid are considered final and are not refunded, except in the genuine circumstances described in Section 2 below.
This approach exists because course seats, trainer time, and LMS access are reserved for you from the point of enrollment, and reversing that commitment on a routine basis is not sustainable for the institution or fair to other students on a waitlist.
2. Exceptions: Genuine Refund Requests
We recognise that genuine, exceptional circumstances do arise, medical emergencies, and similar situations beyond a student’s control. In such cases, Medcity will consider a refund request, provided it is submitted with complete supporting documentation as outlined below.
A refund will only be approved where the request is found to be genuine and all required documents have been submitted. Incomplete requests, or requests without adequate supporting evidence, will not be processed.
3. How to Submit a Refund Request
All refund requests must be submitted by email, with the following details clearly mentioned in the body of the email:
- Your full name, course enrolled in, and branch of enrollment.
- A clear reason for the refund request.
- Screenshot(s) of the original payment made toward the course.
- Supporting documentation relevant to the reason for the request, such as a medical certificate or other appropriate proof.
This email must be sent to the Student Support team at studentsupport@miak.in, with a copy (cc) to the General Manager at gm@miak.in. Requests sent without all of the above details and attachments will not be considered complete, and Medcity reserves the right to request further clarification or documentation before a decision is made.
4. Review and Decision
Each refund request is reviewed individually on its merits by Medcity’s administration. We aim to communicate a decision within a reasonable time of receiving a complete request with all supporting documents. Where a request is approved, the refund amount and any applicable deductions will be communicated to the student in writing before processing begins.
5. Refund Processing Through Razorpay
Medcity uses Razorpay as its payment gateway for collecting course fees. Where a refund is approved, it is processed through Razorpay directly back to the original mode of payment used by the student. A few points to note about how this works:
- Approved refunds are issued only to the original source of payment, that is, the same card, bank account, UPI ID, or wallet used to make the payment. Refunds to an alternate account or payment method are not possible.
- Once initiated, refunds are typically processed within 5 to 7 business days on Razorpay’s end. Depending on the student’s bank or card issuer, it may take a further few business days for the amount to reflect in the account, so the total time from initiation to the funds actually appearing can extend up to about 10 business days.
- For international payments, additional time may be required due to cross-border banking processes, and the refunded amount may be subject to currency conversion. Any difference arising from exchange rate fluctuation between the date of payment and the date of refund is beyond Medcity’s control.
- Any transaction or payment gateway charges that are non-recoverable from Razorpay may be deducted from the refunded amount, where applicable.
Once a refund is initiated from our end, students can also track its status through the payment confirmation or refund communication shared with them, or through their bank or card statement.
6. Situations Not Eligible for Refund
Except where a genuine exception under Section 2 is approved, refunds will generally not be provided for reasons such as change of mind after enrollment, dissatisfaction with pace or trainer style once the course has commenced, missed classes or exams due to personal scheduling, or partial use of LMS content.
7. International Students
Students joining Medcity’s programmes from outside India are welcome to submit refund requests under the same process described above. Please note that international bank transfer timelines, intermediary bank charges, and currency conversion are outside Medcity’s control, and we will assist within the limits of what our payment gateway and banking partners allow.
8. Changes to This Policy
Medcity may revise this Refund Policy from time to time to reflect changes in our processes or payment gateway practices. Where changes are significant, we will make reasonable efforts to inform enrolled students. The updated Policy will be posted with a revised effective date.
9. Contact Us
For refund requests or any questions about this Policy, please write to studentsupport@miak.in with a copy to the General Manager, Medcity International Academy, at gm@miak.in.
By enrolling in a Medcity programme and making payment, the student confirms having read and understood this Refund Policy.